NeverLate Support

NeverLate needs Full Access to your calendar to read upcoming events. If you didn’t allow it when asked, or chose “Add Events Only”, open the iPhone Settings app → Apps → NeverLate → Calendars and choose Full Access. NeverLate also offers an Open Settings button whenever access is off.

Your events are processed on your iPhone and are never uploaded by NeverLate.

Alarms are a separate iOS permission. Open the iPhone Settings app → Apps → NeverLate and turn on Alarms. In NeverLate, Settings → Alarms shows the current state with a shortcut to the right screen.

Without alarm access you can still see your agenda, but no alarms will sound — the app says so plainly rather than pretending.

Every event in the agenda shows its alarm status, and every skipped event shows the reason. Common reasons:

• All-day events and birthdays never get alarms.
• Declined or canceled invitations are excluded by default.
• The event is in a calendar you haven’t selected (Settings → Calendars → Choose Calendars).
• You turned the alarm off for that event, or alarms are off globally.
• The alarm time has already passed (for example the event starts in 3 minutes and your lead time is 10).
• The same meeting appears in two calendars — NeverLate arms it once and marks the copy as covered.
• The event is more than three days away — alarms are created on a rolling basis as events approach.

Adjust the rules under Settings → Calendars → Event Filters, or override any single event from its detail screen.

1. Open NeverLate and check the status line at the top of the agenda. It reports the real state (for example “Action needed — alarm access is off” or “All set — 6 alarms armed”).
2. Open the event. Its detail screen shows whether an alarm is armed and for what time.
3. Try the Test alarm in Settings → Alarms. It uses the exact same mechanism as event alarms and sounds one minute later, even if your iPhone is locked.
4. Make sure the event changed at least a few minutes before its alarm time — NeverLate updates alarms when the calendar changes, when you open the app, and periodically in the background, but iOS decides when background refresh runs.

NeverLate uses Apple’s AlarmKit, so alarms sound even when your iPhone is locked, silenced, or in a Focus. A few situations are outside any app’s control: if the iPhone is powered off, if alarm access was turned off, or if Screen Time restrictions block the app.

Settings → Calendars → Choose Calendars. Every calendar from every account added to your iPhone’s Calendar app is listed (iCloud, Google, Outlook, subscriptions), plus the Google Calendar connection if you set one up. At least one calendar stays selected.

The default lead time (how many minutes before an event the alarm sounds) is under Settings → Alarms. To change it for one event only, open that event and pick a different lead time — the choice sticks to that occurrence, and you can reset it to the default at any time.

Settings → Calendars → Google Calendar → Disconnect. NeverLate revokes its access with Google, removes the connection from your iPhone, and cancels the alarms it had created for Google events. You can also revoke access from your Google Account under Third-party apps & services.

If your Google account is already added to the iPhone’s Calendar app, you don’t need the direct connection at all — those events arrive through Apple Calendar.

No. NeverLate has no servers, no accounts, and no analytics in the app. Events from Apple Calendar are read and processed on your iPhone. If you connect Google Calendar, events are fetched directly from Google to your iPhone. See the privacy policy for the full details, including what Google’s sign-in service collects when you use it.

Email us using the button above with the details listed under “What to include”. The Diagnostics summary (Settings → Privacy & Support → Diagnostics) is the single most useful thing to attach.

NeverLate requires iOS 26 or later on iPhone, because it is built on Apple’s AlarmKit framework, which is what makes the alarms prominent. iPad and Mac are not supported.